Shipping and Returns
All inventory is ready-stock and shipped from our warehouse in Subang Jaya.
We use tracked shipping on our orders.
Working days are Monday-Friday (excluding National Holidays and Selangor/KL Holidays).
|West Malaysia||FREE on orders over RM50. Otherwise RM5||1-4 working days|
|East Malaysia||From RM15 (Depending on weight)||3-6 working days|
|Singapore||From RM70 (Depending on weight)||3-7 working days|
|Brunei||From RM90 (Depending on weight)||7+ working days|
You can choose to pick up your order, or arrange your own courier (example LaLa Move, Grab Express) from our warehouse in Subang Jaya.
Please contact us before placing your order for full details. Please allow 1 working day to process and pack the order.
For international orders, you may encounter additional fees such as customs, taxes, and duties. As a buyer, and resident of that country, you are responsible for any requirements from your government regarding the merchandise that you ordered. We are unable to reimburse this.
If an incorrect or incomplete address is provided, and the parcel is returned to us and no longer wanted, we will refund the order costs minus any shipping costs. If free delivery was given, we will refund the order minus the delivery cost
If you wish for the parcel to be redelivered, you will be invoiced the delivery cost to cover the extra delivery.
Note we cannot process any refund until the parcel is returned to us.
If you have not received your package, please take the time to do the following:
- Verify the shipping address. Make sure that the address entered in the 'shipping address' field of your order is where you want your package to be shipped.
- Check your tracking number. This is included in your shipping confirmation email.
- Check with other household members. Is there anyone who may have grabbed the parcel on your behalf.
- Check any safe spaces and with your neighbours. Are there any safe spaces where your package could have been left or could it have been delivered to one of you neighbours.
- Contact your local delivery office.
- If all else has failed, contact us with your order number on email@example.com or using our contact form
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Food, chocolates, sweets, and other perishable items are non-refundable.
All items in the clearance category are final sale and cannot be returned or exchanged.
When sending a return, the parcel is your responsibility until it reaches us. We recommend that the parcel is packaged securely to prevent any damage whilst in transit and that proof of postage is retained.
Refunds and Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We are unable to reimburse any shipping costs to return the item.
Depending on the nature of the fault, we may ask for you to send the faulty item straight to the manufacturer, who has the ability to repair and replace the item. If a fault has been verified, we will reimburse any shipping costs up to a value of RM10 unless agreed otherwise.
It is your responsibility as a buyer to track the parcel. If you fail to receive the parcel when your parcel is delivered to you, your courier will hold the parcel for a set period of time before returning it to us. It is your responsibility to arrange redelivery/collection. Failure to do so will result in the parcel being returned to us. In this case, we are unable to reimburse the initial shipping cost.