Shipping policy

All inventory is ready-stock and shipped from our warehouse in Subang Jaya.

We use tracked shipping on our orders. 

Working days are Monday-Friday (excluding National Holidays and Selangor/KL Holidays).

West Malaysia FREE on orders over RM50. Otherwise RM5 1-4 working days
East Malaysia From RM15 (Depending on weight) 3-6 working days
Singapore From RM30 (Depending on weight) 3-7 working days
Brunei From RM90 (Depending on weight) 7+ working days


Pick Up

You can choose to pick up your order, or arrange your own courier (example LaLa Move, Grab Express) from our warehouse in Subang Jaya.

Please contact us before placing your order for full details. Please allow 1 working day to process and pack the order.

Customs

For international orders, you may encounter additional fees such as customs, taxes, and duties. As a buyer, and resident of that country, you are responsible for any requirements from your government regarding the merchandise that you ordered. We are unable to reimburse this.

Incorrect Addresses

If an incorrect or incomplete address is provided, and the parcel is returned to us and no longer wanted, we will refund the order costs minus any shipping costs. If free delivery was given, we will refund the order minus the delivery cost

If you wish for the parcel to be redelivered, you will be invoiced the delivery cost to cover the extra delivery.

Note we cannot process any refund until the parcel is returned to us.

Lost Package?

If you have not received your package, please take the time to do the following:

  1. Verify the shipping address. Make sure that the address entered in the 'shipping address' field of your order is where you want your package to be shipped.
  2. Check your tracking number. This is included in your shipping confirmation email.
  3. Check with other household members. Is there anyone who may have grabbed the parcel on your behalf.
  4. Check any safe spaces and with your neighbours. Are there any safe spaces where your package could have been left or could it have been delivered to one of you neighbours.
  5. Contact your local delivery office.
  6. If all else has failed, contact us with your order number on info@anafiya.my or using our contact form